Otis Mutual Domestic Water Consumers and Sewage Works Association

Otis Mutual Domestic Office is located at 2501 Bannister Road, Carlsbad, NM 88220. Normal Office Hours are Monday - Friday from 8:00 am - 4:00 pm.

You may use our drop box for payments as well as come in to the office. We also accept credit card payments over the phone.

If you need to contact the office by fax the number is 575-236-6252.

The office email is office@otiswater.com

Important Dates:

Meter reading is started monthly starting the 15th of the month unless the 15th falls on a weekend or holiday then they are read starting the following Monday.

Bills Are Due by  4:00 pm  on the 10th of each month unless the 10th falls on a weekend or holiday then they are due  the following Monday. If bills are not paid by 4:00 pm on the due date there will be a 15% late fee added.

If your bill is not paid by 4:00 pm on the 10th of the following month their will be a 50.00 trip fee added and service will be disconnected.

If your service has been disconnected due to non-payment, the $25 late fee, the $50 trip fee, the delinquent bill, and the current bill will have to be paid in full before service will be restored.