Otis Mutual Domestic Water Consumers and Sewage Works Association

:Otis Mutual Domestic Office is located at 2501 Bannister Road, Carlsbad, NM 88220. Normal Office Hours are Monday - Friday from 8:00 am - 4:00 pm.

Our Mailing Address is Otis Mutual Domestic Water

                                               PO Box 599

                                              Carlsbad, NM 88221

You may use our drop box for payments as well as come in to the office. We also accept credit card payments at 855-483-5729

then enter the ID  code 8822011. Make sure you have your account number before making your payment.

If you need to contact the office by fax the number is 575-236-6252.

The office email is office@otiswater.com

Important Dates:

Meter reading is started monthly starting the 15th of the month unless the 15th falls on a weekend or holiday then they are read starting the following Monday.

Bills Are Due by  4:00 pm  on the 10th of each month unless the 10th falls on a weekend or holiday then they are due  the following Monday. If bills are not paid by 4:00 pm on the due date there will be a 15% late fee added.

If your bill is not paid by 4:00 pm on the 10th of the following month their will be a 50.00 delinquent fee added and service will be disconnected.

If your service has been disconnected due to non-payment there is a $50 delinquent fee, the delinquent bill, and the current bill will have to be paid in full before service will be restored.